GOKO group (“we”) respect your privacy rights and recognize the importance of protecting your personal information. GOKO group includes GOKO Camera Co., Ltd. and GOKO Imaging Devices Co., Ltd. In the following we give you an overview of the personal data we collect through our websites and how we process this data.
２.How we collect and process your personal data
2.1 Personal information you may give us
You may give us information about you by filling in contact forms on Our Website for your query or suggestion. In such case we collect personal information that you provide us such as name, address, e-mail address, and other contact information. We use that information for the purposes described below.
- To respond to your query or suggestion,
- To process your order and delivery the products, and
- To distribute information such as new products and exhibitions.
Our Website uses Google Form, as web contact form service provided by Google, Inc. (“Google”). Google has independent privacy policies and we are not responsible for the contents contained therein. For more information, please see the following link：
2.2 Server Log
Some information is automatically transmitted to our servers by your internet browser when you access Our Website. Such information includes the date and time of access, the name of the requested file, the referral webpage, location, the Web browser and operating system, the IP address of the device and the size of transmitted data.
This information is stored in connection logs for a limited period and used for the purpose described below.
- To maintain the internet security,
- To ensure proper operation of the website; and
- For statistical purposes.
We use a web hosting service. For this reason, the handling of access logs may be changed without notice when the specifications of the server hosting provider are changed.
2.3 Legal basis for processing your data
We process your personal data for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your explicit consent. You can revoke your consent at any time with respect to the future. This revocation does, however, not affect the rightfulness of the data processing prior to the revocation.
When required to comply with any provisions in any applicable laws and regulations or follow any governmental notification and/or guidelines, we may process your personal data.
３. Cookies and other external services
We may place cookies on Our Website. Cookies are small files downloaded to your computer. Cookies help us to ensure the safety and smooth functionality of Our Website and to collect information about web pages you are interested in, as well as the navigation you choose through Our Website, in order to make Our Website more attractive for you.
We use the following external services to analyze the user behavior on Our Website.
For example, we perform analytics as they are necessary for provide you with a tailored experience and so that we can improve, maintain and manage our products and services in a way which meets your expectations as a customer.
3.1 Google Analytics (Tracking cookie)
Furthermore, you can prevent the collection of data about your use of Our Website (including their IP address) generated by the cookie, and the processing of data by Google, by downloading and installing the browser plug-in.
You can disable cookies or set your browser to alert you when cookies are being sent (If you'd like to learn more about cookies in general and how to manage them, visit https://www.aboutcookies.org/, please note that we can't be responsible for the content of external websites).
You can manually reset the decision to accept or deny cookies. If you push the button, the cookie popup will be displayed afresh.
3.2 Google Map
Our Website uses the Google Maps map service, provided by Google, via an API. To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on Our Website. For further information, please see the following link:
4. Data Deletion
We save your personal data for the duration necessary to allow us to provide the services that you have requested or for any additional period as required by law. If your data are no longer needed for the fulfillment of contractual or legal obligations, it is regularly deleted by us.
5.1 Use of data inside GOKO group
5.2 Use of data outside GOKO group
We may share your personal data with the third party other than GOKO group companies only if you have given an explicit consent, if it is required by law, or if it is required for the compliance with contractual obligations.
When working with third party vendors based outside the EEA, we take special security measures to ensure that the data is treated with the same discretion as inside the EEA.
6. Your rights
You have the rights to (i) access personal data we maintain about you, (ii) request that we update or correct inaccuracies in that data, (iii) object to or restrict our use of your personal data, and (iv) ask us to delete your personal data from our database.
Moreover, you have the right to receive personal data that you have given to us for processing in a transferable and machine-readable format.
To exercise these rights, please click the following link to give your request online.
We try to answer inquires and requests as quickly as possible to maintain your rights. However, should you still not be satisfied with our answers, you have the right to lodge a complaint with a data protection supervisory authority.
8. Blocking of access
The access sources may be automatically blocked when the access is deemed to be unauthorized login to the management screens such as the system control panel which is restricted from access by unauthorized parties, and/or the access is deemed to be fraudulent that attempts to exploit vulnerabilities. Since such blocking is often executed to the host (IP address) of the access source, other users may be involved in blocking, such as when browsing from the same access point of the same provider by accident even though the users’ access are proper and legal. In the event of a false blocking, we will respond as much as possible if you request it, but we cannot guarantee the response. Automatic blocking will be canceled after a certain period of time, but access sources that repeat access that is deemed to be fraudulent may be permanently blocked.
9. Contact us
In GOKO group companies, GOKO Imaging Devices Co., Ltd. is responsible for the compliance with the applicable privacy act. If you have any questions, comments and concerns about how we use the personal data we hold about you, please click the following link to contact us.
Last modified as of March 14, 2020.